Every organization has some degree of client relationship building and sales activity inherent to it, and the same is true for each employee in an organization.
This course helps you recognize your client relationship role and build your skills, and shows you how to create outcomes where both you and the customers win. You will identify opportunities where you can make an impact and learn how changes in your behavior can make you more successful. At the end of this course you should be able to:
+ Recognize your client relationship role in your organization.+ Understand client’s needs and influences upon them.+ Understand how to create situations where you and the customer win.+ Create opportunities to enhance your organization’s value proposition.+ Know how to promote innovation and establish a competitive edge.
Wesley E. Donahue, Ph.D., PE, PLS, PMP, 6σ Black Belt (This email address is being protected from spambots. You need JavaScript enabled to view it.), is the course Master Instructor. Formerly, he was the director of Penn State Management Development, a self-supporting provider of education and training services to business and industry clients around the world. Before joining Penn State, he was co-founder and executive vice president of a manufacturing and specialty engineering firm; manager of corporate development and international manager of technology for a Fortune 200 company; and, professional associate of a worldwide provider of technical management professional services.
