Leadership is all about communication. You must communicate with your team, your peers, and your management. Without the necessary skills, you run the risk of damaging your relationships and adversely affecting work outcomes.
This course examines how interpersonal communication skills impact success. You will learn about the various ways people communicate, that perception matters, and how to face communication challenges. You will improve your communication style and so become a better communicator. At the end of this course you should be able to:
+ Describe the interpersonal communication process and key components.+ Explain verbal and nonverbal communication and the relative impact of each.+ List barriers to communication and ways to improve interpersonal effectiveness.+ Describe effective listening and questioning techniques.+ List the types of information that stakeholders typically need to know.