While they may not be your favorite activities, decision making and problem solving are among the most important things that leaders do. Your success will depend on how you do both.
This course helps you understand your skills in making decisions and solving problems. You will learn how these activities are related, how to define and communicate goals, and how to use a systematic problem-solving process to help achieve those goals. At the end of this course you should be able to:
+ Identify the typical types of performance problems faced by supervisors.+ Outline the six-step process for systematic problem solving and decision making.+ Describe common problem solving tools.+ Explain how to select and use common problem solving tools.+ Describe how to apply the systematic process to current work-related problems.
Wesley E. Donahue, Ph.D., PE, PLS, PMP, 6σ Black Belt (This email address is being protected from spambots. You need JavaScript enabled to view it.), is the course Master Instructor. Formerly, he was the director of Penn State Management Development, a self-supporting provider of education and training services to business and industry clients around the world. Before joining Penn State, he was co-founder and executive vice president of a manufacturing and specialty engineering firm; manager of corporate development and international manager of technology for a Fortune 200 company; and, professional associate of a worldwide provider of technical management professional services.
