A culture of excellence focuses on employees and recognizes that employees are an organization’s most valuable assets. As a leader, you will use your performance coaching skills to help ensure that employees reach their potential.
This course helps you develop a deeper understanding of what it means to coach employees to excellent performance. You will learn the benefits of coaching, what coaching is and is not, and how to coach your staff effectively. At the end of this course you should be able to:
+ Describe the supervisor’s role as performance coach.+ List characteristics of effective feedback.+ Provide systematic feedback that is based on performance observations and data.+ Communicate the skills required for coaching.+ Plan performance coaching sessions to address performance situations typically faced by supervisors.
Wesley E. Donahue, Ph.D., PE, PLS, PMP, 6σ Black Belt (This email address is being protected from spambots. You need JavaScript enabled to view it.), is the course Master Instructor. Formerly, he was the director of Penn State Management Development, a self-supporting provider of education and training services to business and industry clients around the world. Before joining Penn State, he was co-founder and executive vice president of a manufacturing and specialty engineering firm; manager of corporate development and international manager of technology for a Fortune 200 company; and, professional associate of a worldwide provider of technical management professional services.
