It is difficult to identify a skill set more important in today’s workplace than the ability to communicate effectively. Interpersonal communication, the process by which people use verbal and nonverbal messages to exchange information, is an essential workplace skill. Improving interpersonal communication is everyone’s job.
In this course, you will examine how your interpersonal communication skills can affectyour success. You will learn that perceptions matter, that there are various types of communication, and how to overcome the challenges inherent in workplace communications. You will learn how to become a more effective communicator. At the end of this course you should be able to:
+ Describe the process model of interpersonal communication.
+ Explain the verbal and nonverbal elements of a message.
+ List common barriers and challenges in interpersonal communication and ways to work around them.
+ Demonstrate effective listening and questioning techniques.
+ Develop ideas to improve your effectiveness in communicating with those with whom you work.
Wesley E. Donahue, Ph.D., PE, PLS, PMP, 6σ Black Belt (This email address is being protected from spambots. You need JavaScript enabled to view it.), is the course Master Instructor. Formerly, he was the director of Penn State Management Development, a self-supporting provider of education and training services to business and industry clients around the world. Before joining Penn State, he was co-founder and executive vice president of a manufacturing and specialty engineering firm; manager of corporate development and international manager of technology for a Fortune 200 company; and, professional associate of a worldwide provider of technical management professional services.
