Are business rules made to be broken?
Effective Resource Management requires that leaders Understand Systems. Recognizing how people and processes interact is a necessary professional competency to avoid the quagmires created by mixed message rules.
It happens. A well-intentioned policy or procedure creates a mixed message, and the result is an operational glitch. We’ve all been there. Conflicting rules frustrate employees, and managers are forced to spend time on problems that could have been avoided.