Every organization requires that you build relationships with clients. Each person in an organization “represents the organization” and has a role to play in growing relationships that lead to future business opportunities.
This advanced course examines your role as a “relationship builder” and the skills you need to be more effective. You will learn how to communicate with clients, understand decision making and negotiation, and learn how to influence people to create the best outcomes. At the end of this course you should be able to:
+ List the interpersonal skills necessary for building client relationships.
+ Communicate effectively with clients, providing excellent service.
+ Understand decision making, negotiation, and influence.
+ Turn client relationship building conversations into business conversions.
+ Manage client relationships effectively.