Leaders are paid to solve problems and make decisions, and to be an effective leader you must develop these skills. For example, do you know the major steps associated with structured problem solving?

This course covers essential tools for structured and creative problem solving, for making ethical decisions, and for establishing an environment that encourages continuous improvement. The focus is on best professional practices and how you can use the information to encourage innovation. At the end of this course, you should be able to:

+ List the major steps associated with a structured approach to problem solving.
+ Explain the advantages and disadvantages of team problem solving.
+ Describe what it means to make ethical decisions.
+ Discuss the business context for problem solving, ethical decision making, and the need for continuous improvement.
+ Describe the important elements for developing an environment that encourages creativity and innovation.