Excellence does not come easily. Past accomplishments are in the past. A culture of excellence requires that organizations work toward improvement, always looking for ways to make things better.
This course helps you examine your understanding of continuous improvement and your role in the process. You will learn how your behavior, for example, your decisions and how you train your staff, promotes excellence or not, and what you can do to make it so. At the end of this course you should be able to:
+ Describe the impact that leaders can have on safety, performance and improvement initiatives.
+ Explain the process of observing for unsafe acts and providing proactive feedback.
+ List common tools used in continuous process improvement initiatives.
+ Explain the purpose and use of common process improvement tools.
+ Describe what leaders can do to promote safety, resource stewardship, and continuous improvement.