For the first time in American history, many workplaces are populated with members from five generational groups, groups that differ with respect to their values, attitudes, and expectations.
This course will help you recognize the characteristics of the five generations and increase your understanding of how their differences in values, career aspirations, communication preferences, learning styles, and motivation affect job performance and the work environment. At the end of this course you should be able to:
+ Name and describe the characteristics of the five generations in today’s workplace.
+ Describe the defining events for each generation and their dominant values.
+ Explain the communication and training challenges in a mixed-generation workplace.
+ Understand the implications for leadership and team building across generational lines.
+ Recognize the benefits of a multi-generational workplace and how to motivate and engage workers in response to diverse expectations and values.
Wesley E. Donahue, Ph.D., PE, PLS, PMP, 6σ Black Belt (This email address is being protected from spambots. You need JavaScript enabled to view it.), is the course Master Instructor. Formerly, he was the director of Penn State Management Development, a self-supporting provider of education and training services to business and industry clients around the world. Before joining Penn State, he was co-founder and executive vice president of a manufacturing and specialty engineering firm; manager of corporate development and international manager of technology for a Fortune 200 company; and, professional associate of a worldwide provider of technical management professional services.
