For the first time in American history, many workplaces are populated with members from five generational groups, groups that differ with respect to their values, attitudes, and expectations.
This course will help you recognize the characteristics of the five generations and increase your understanding of how their differences in values, career aspirations, communication preferences, learning styles, and motivation affect job performance and the work environment. At the end of this course you should be able to:
+ Name and describe the characteristics of the five generations in today’s workplace.
+ Describe the defining events for each generation and their dominant values.
+ Explain the communication and training challenges in a mixed-generation workplace.
+ Understand the implications for leadership and team building across generational lines.
+ Recognize the benefits of a multi-generational workplace and how to motivate and engage workers in response to diverse expectations and values.