Being a constructive leader requires that you continually work to improve your relationship skills. You must develop and maintain relationships with the leadership above you, with the people you supervise, and with customers, suppliers, and peers.
This course describes how to build and nurture interpersonal relationships. You will learn how your behavior and communication skills impact your effectiveness and how developing collaborative relationships can make your workplace more productive. At the end of this course you should be able to:
+ Describe characteristics associated with high-quality work relationships.+ Identify the ways in which supervisors can build trust with employees.+ Explain what is meant by personality style and describe the characteristics of at least three common interpersonal styles.+ Explain what is meant by learning style and describe the characteristics of at least three common learning styles.+ Identify actions you can take to interact more effectively with people that strengthen work relationships.
Wesley E. Donahue, Ph.D., PE, PLS, PMP, 6σ Black Belt (This email address is being protected from spambots. You need JavaScript enabled to view it.), is the course Master Instructor. Formerly, he was the director of Penn State Management Development, a self-supporting provider of education and training services to business and industry clients around the world. Before joining Penn State, he was co-founder and executive vice president of a manufacturing and specialty engineering firm; manager of corporate development and international manager of technology for a Fortune 200 company; and, professional associate of a worldwide provider of technical management professional services.
