Leadership is all about communication. You must communicate with your team, your peers, and your management. Without the necessary skills, you run the risk of damaging your relationships and adversely affecting work outcomes.
This course examines how interpersonal communication skills impact success. You will learn about the various ways people communicate, that perception matters, and how to face communication challenges. You will improve your communication style and so become a better communicator. At the end of this course you should be able to:
+ Describe the interpersonal communication process and key components.+ Explain verbal and nonverbal communication and the relative impact of each.+ List barriers to communication and ways to improve interpersonal effectiveness.+ Describe effective listening and questioning techniques.+ List the types of information that stakeholders typically need to know.
Wesley E. Donahue, Ph.D., PE, PLS, PMP, 6σ Black Belt (This email address is being protected from spambots. You need JavaScript enabled to view it.), is the course Master Instructor. Formerly, he was the director of Penn State Management Development, a self-supporting provider of education and training services to business and industry clients around the world. Before joining Penn State, he was co-founder and executive vice president of a manufacturing and specialty engineering firm; manager of corporate development and international manager of technology for a Fortune 200 company; and, professional associate of a worldwide provider of technical management professional services.
