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  4. Supervisory Management

CPE 3024 Addressing Difficult Performance Situations

  • Instructor: Dr. Wesley E. Donahue, PE, PMP
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Table of Contents

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Overview/Learning Objectives
Key Concept 1: Explain the Consequences of Poor Performance
Key Concept 2: Address Poor Performance
Key Concept 3: Understand Workplace Grievances and Difficult Employees
Key Concept 4: Approach the Difficult Employee
Key Concept 5: Shape Behaviors for Performance Improvement
Key Concept 6: Rely on Your Employee Assistance Program
Key Concept 7: Document Progressive Discipline
Key Concept 8: Conduct Follow-Up Interventions
Key Concept 9: Use Interventions to Prepare Improvement Plans
Key Concept 10: Expect the Best, Prepare for the Worst, and Plan for the Future
Summary and Final Exam

Course Description

You will never have a perfect employee, and you will have some who need more direction than others. You must review performance with all employees and work with underperforming employees to help them understand and meet your expectations.

This course shows you how to manage employee performance. From conducting performance reviews to managing employees who are struggling, this course will enhance your coaching skills and help you become a better leader. At the end of this course you should be able to:

+ Evaluate how to follow up on performance improvement conferences or interventions.
+ Assess how to approach difficult or troubled employees with poor performance.
+ Describe how to maintain focus during performance improvement discussions.
+ Identify criteria that can be used to evaluate success in a performance intervention.
+ Document and develop performance improvement plans that produce desired results.

Price

Plan Name Price
Unlimited: $ 94.00

Instructor

Dr. Wesley E. Donahue, PE, PMP

Wesley E. Donahue, Ph.D., PE, PLS, PMP, 6σ Black Belt (This email address is being protected from spambots. You need JavaScript enabled to view it.), is the course Master Instructor. Formerly, he was the director of Penn State Management Development, a self-supporting provider of education and training services to business and industry clients around the world. Before joining Penn State, he was co-founder and executive vice president of a manufacturing and specialty engineering firm; manager of corporate development and international manager of technology for a Fortune 200 company; and, professional associate of a worldwide provider of technical management professional services.

Courses by this instructor

Name Level Release Date
CPE 3011 Understanding Supervisory Roles and Functions 2015-03-02 22:46:24
CPE 3012: Fostering Effective Communications 2015-03-30 13:20:06
CPE 3014 Promoting Contemporary Leadership Practices 2015-03-30 13:20:06
CPE 3013: Building Collaborative Interpersonal Relationships 2015-03-30 13:20:06
CPE 3021: Creating a Climate of Motivation and Engagement 2015-03-30 13:20:06
CPE 3022: Shaping Performance Expectations 2015-03-30 13:20:06
CPE 3023 Developing Performance Coaching Techniques 2015-04-17 17:33:28
CPE 3024 Addressing Difficult Performance Situations 2015-04-21 17:05:46
CPE 3031 Understanding Team Roles and Responsibilities 2015-04-21 17:07:10
CPE 3032 Developing Team Skills and Processes 2015-04-21 17:07:32
CPE 3033 Resolving Team Challenges 2015-04-30 17:19:11
CPE 3034 Enhancing Influence and Negotiation Skills 2015-04-30 17:19:52
CPE 3041 Applying Systematic Problem Solving 2015-04-30 17:20:21
CPE 3042 Implementing Time and Priority Management 2015-04-30 17:20:48
CPE 3043 Facilitating Effective Meetings 2015-04-30 17:21:11
CPE 3044 Understanding and Resolving Conflicts 2015-05-22 17:36:50
CPE 3051 Framing Customer Perceptiosn and Expectations 2015-05-27 17:26:49
CPE 3052 Creating a Culture of Continuous Improvement 2015-05-28 17:22:16
CPE 3053 Identifying and Implementing Improvement Initiatives 2015-05-29 17:40:40
CPE 3054 Presenting Initiatives with Confidence 2015-06-01 17:17:41
CPE 4501 Developing Leadership in Organizations 2015-06-02 17:28:49
CPE 4502 Facilitating Strategic Planning 2015-06-04 17:36:23
CPE 4503 Promoting Organizational Focus on the Customer 2015-06-05 17:16:39
CPE 4504 Understanding Measurement, Knowledge Management, and Financial Analysis 2015-06-09 17:31:24
CPE 2100 Valuing Ethics and Reputation 2015-06-23 14:02:44
CPE 2101 Professional Ethics 2015-06-23 14:02:44
CPE 2102 Affirming Your Code of Professional Conduct 2015-06-23 14:02:44
CPE 2103 The Role of Ethical Conduct 2015-06-23 14:02:44
CPE 2204 Fostering Effective Communications 2015-06-23 14:02:44
CPE 4101 Implementing Organizational Change Initiatives 2015-06-02 17:28:49
CPE 4102 Developing Global Business Acumen 2015-06-04 17:36:23
CPE 4505 Fostering Workforce Focus 2015-06-05 17:16:39
CPE 4506 Establishing an Operational Focus 2015-06-09 17:31:24
CPE 4701 Leadership Coaching for Exemplary Performance 2015-06-02 17:28:49
CPE 4702 Understanding How the Leadership Coaching Process Works 2015-06-04 17:36:23
CPE 4703 Developing the Skills and Competencies of a Leadership Coach 2015-06-05 17:16:39
CPE 4302 Examining Financial Knowledge Essentials 2015-06-23 14:12:14
CPE 4704 Applying What You Know When Coaching for Success 2015-06-05 17:16:39
CPE 5105 Fundamentals of Solar Photovoltaic Systems 2015-06-26 13:28:17
CPE 5106 Fundamentals of Passive Solar 2015-06-26 13:29:07
CPE 5110 Understanding Geothermal Energy Systems 2015-06-26 13:29:33
CPE 5120 Practical Wind Systems 2015-06-26 13:29:57
CPE 5130 Understanding Biomass to Biofuel 2015-06-26 13:30:21
CPE 5180 The Science and Societal Effects of Marcellus Shale Drilling 2015-06-26 13:30:48
CPE 5402 Understanding Green Design and Construction 2015-06-26 15:59:10
CPE 5403 Green Roof Design Construction and Maintenance 2015-06-26 15:59:32
CPE 5501 Fundamentals of Stormwater Management 2015-06-26 15:59:52
CPE 5701 GPS Land Surveying 2015-06-26 16:00:16
CPE 3309 Solving Problems and Making Ethical Decisions 2015-07-09 13:06:06
CPE 4044 Leading Through Conflicts in the Workplace 2015-08-03 12:36:59
CPE 1109 Leading Complex Projects 2015-08-22 16:22:44
CPE 1110 Understanding Project Budgeting and Justification 2015-08-22 16:30:09
CPE 4010 Interpreting the Changing Role of the Leader 2015-08-22 17:06:25
CPE 3091 Adhering to General Service and Regulatory Obligations 2015-08-22 17:11:20
CPE 3092 Understanding Financial and Operational Metrics, Grants and Fundraising 2015-08-22 17:17:47
CPE 3093 Examining Curriculum and Academic Affairs 2015-08-22 17:20:25
CPE 3094 Understanding the Enrollment Management Process 2015-08-22 17:23:05
CPE 1204 Lean-Sigma Process Improvement Yellow Belt 2015-10-30 00:40:41
CPE 1021 Initiating Projects: Stakeholders and Communication Management 2016-06-14 18:55:32
CPE 1022 Planning Projects 2016-06-21 00:48:54
CPE 1023 Executing Projects 2016-06-21 00:48:54
CPE 1024 Monitoring and Controlling Projects 2016-06-21 00:48:54
CPE 1025 Closing Projects 2016-06-21 00:48:54
CPE 2206 Managing Multiple Priorities 2016-09-30 14:54:17
CPE 2207 Enhancing Workplace Relationships 2016-09-30 14:58:49
CPE 2208 Embracing a Climate of Motivation and Engagement 2016-09-30 15:01:15
CPE 2209 Enhancing Your Emotional Intelligence 2016-09-30 15:03:31
CPE 2210 Communicating Respectfully in Today's Workplace 2016-09-30 15:04:57
CPE 2211 Responding to Conflict in the Workplace 2016-09-30 15:06:10
CPE 2212 Engaging in Teamwork 2016-09-30 15:07:22
CPE 2306 Responding and Developing Dynamic Presentations 2016-09-30 15:08:21
CPE 5801 Developing Your Client Relationship Advantage 2016-09-30 15:09:58
CPE 5802 Building Advanced Client Relationship Skills 2016-09-30 15:11:47
CPE 3308 Interviewing and Selection Techniques_Practice Questions 2017-02-20 04:10:04
CPE 3508 Legal Aspects of Business for Supervisors 2017-02-20 05:32:52
CPE 1011 Defining and Planning Projects 2017-05-12 03:25:05
CPE 1012 Understanding Project Management Tools 2017-05-12 03:59:16
CPE 1013 Leading Projects and Teams 2017-05-12 04:01:14
CPE 1014 Controlling Project Challenges to Completion 2017-05-12 04:02:24
CPE 1304 Intellectual Property Fundamentals 2017-06-21 14:45:03
CPE 2307 Business Writing Styles 2017-06-21 15:09:36
CPE 2308 Business Writing Grammar 2017-06-21 15:11:48
CPE 4507 Leading for Corporate Innovation 2017-06-21 15:12:56
CPE 5102 Fundamentals of Renewable Energy 2017-06-21 15:13:59
CPE 5103 Practical Applications of Solar Energy Technology 2017-06-21 15:14:59
CPE 1305 Intellectual Property Searches and Clearances 2017-07-08 03:23:16
CPE 1306 Copyright Laws and Applications 2017-07-08 03:25:29
CPE 1307 Trademarks, Service Marks, and Trade Names 2017-07-08 03:26:37
CPE 1308 Free and Open Source Software: Legal Essentials 2017-07-08 03:27:43
CPE 1309 Innovations, Inventions, and Patents 2017-07-08 03:28:33
CPE 1310 Intellectual Property Audits and Due Diligence 2017-07-08 03:29:27
CPE 1311 Trade Secrets 2017-07-08 03:30:16
CPE 4508 Supporting Innovation by Applying SBIR Phase III Commercialization Practices 2017-07-08 03:31:08
CPE 2801 Cultural Expertise: United States 2015-06-23 14:02:44
CPE 2802 Cultural Expertise: China 2017-12-08 02:51:17
CPE 2803 Cultural Expertise: Taiwan 2017-12-08 02:55:34
CPE 2804 Cultural Expertise: South Korea 2017-12-08 02:59:43
CPE 2805 Cultural Expertise: India 2017-12-08 03:01:01
CPE 2806 Cultural Expertise: Russia 2017-12-08 03:01:57
CPE 2807 Cultural Expertise: Brazil 2017-12-08 03:02:52
CPE 2808 Cultural Expertise: Guatemala 2017-12-08 03:03:47
CPE 2809 Cultural Expertise: Cooperation Council for the Arab States of the Gulf 2017-12-08 03:04:41
CPE 2201 Building Interpersonal Communication Skills 2018-11-29 21:28:13
CPE 2213 Giving and Receiving Feedback that Works 2018-11-29 21:31:58
CPE 3303 Appreciating Generational Differences in the Workplace 2018-11-29 21:32:56
CPE 2214 Fostering Diversity and Inclusion in the Workplace 2019-10-16 19:17:54
CPE 3311 Achieving Customer Service Excellence 2021-01-02 17:38:34
CPE 1205 Lean Sigma Green Belt 2021-05-21 00:46:55

Course Documents

You will never have a perfect employee, and you will have some who need more direction than others. You must review performance with all employees and work with underperforming employees to help them understand and meet your expectations.

This course shows you how to manage employee performance. From conducting performance reviews to managing employees who are struggling, this course will enhance your coaching skills and help you become a better leader. At the end of this course you should be able to:

+ Evaluate how to follow up on performance improvement conferences or interventions.
+ Assess how to approach difficult or troubled employees with poor performance.
+ Describe how to maintain focus during performance improvement discussions.
+ Identify criteria that can be used to evaluate success in a performance intervention.
+ Document and develop performance improvement plans that produce desired results.

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