Resource Management Competency Cluster
Professional Competence Competency Cluster
Supervisory Management Competency Cluster
Organizational Leadership Competency Cluster
Technical Acumen Competency Cluster
Being a constructive leader requires that you continually work to improve your relationship skills. You must develop and maintain relationships with the leadership above you, with the people you supervise, and with customers, suppliers, and peers.
This course describes how to build and nurture interpersonal relationships. You will learn how your behavior and communication skills impact your effectiveness and how developing collaborative relationships can make your workplace more productive. At the end of this course you should be able to:
+ Describe characteristics associated with high-quality work relationships.+ Identify the ways in which supervisors can build trust with employees.+ Explain what is meant by personality style and describe the characteristics of at least three common interpersonal styles.+ Explain what is meant by learning style and describe the characteristics of at least three common learning styles.+ Identify actions you can take to interact more effectively with people that strengthen work relationships.