Research indicates that emotional intelligence (EI) accounts for 58 percent of success in work and life (Van Camp, 2015). Another study found that people with lower IQs outperformed those with higher IQs when the lower IQ person had higher EI (Bradberry, 2014).
This course defines EI, describes how it contributes to your success, guides you in identifying your EI strengths and weaknesses, and helps you create a plan to increase your EI awareness and skills. At the end of this course you should be able to:
+ Recognize the benefits of EI to workplace success.+ Define and review guidelines to increase emotional self-awareness, emotional regulation, social awareness, and relationship management.+ Differentiate the effects of negative and positive emotions on workplace behavior.+ Identify your EI strengths and areas for development.+ Build a developmental action plan that strengthens your EI competencies.
Wesley E. Donahue, Ph.D., PE, PLS, PMP, 6σ Black Belt (This email address is being protected from spambots. You need JavaScript enabled to view it.), is the course Master Instructor. Formerly, he was the director of Penn State Management Development, a self-supporting provider of education and training services to business and industry clients around the world. Before joining Penn State, he was co-founder and executive vice president of a manufacturing and specialty engineering firm; manager of corporate development and international manager of technology for a Fortune 200 company; and, professional associate of a worldwide provider of technical management professional services.
