A development-focused culture helps ensure the success of both individuals and organizations. Knowing how to give and receive feedback are critical skills for job success.
This course is designed to build your skills and confidence in giving and receiving feedback in the workplace. When you receive feedback – whether in casual conversation or a more formal meeting – you gain information that can help you improve your performance and align better with your organization’s goals, values and priorities. At the end of this course you should be able to:
+ Describe the characteristics of effective and ineffective feedback.
+ Relate feedback to your organization’s goals, values and priorities.
+ Give and receive feedback in person and in writing.
+ Prepare for one-on-one meetings and follow-up meetings after making changes.
+ Understand how giving and receiving feedback contributes to improved job performance.
Wesley E. Donahue, Ph.D., PE, PLS, PMP, 6σ Black Belt (This email address is being protected from spambots. You need JavaScript enabled to view it.), is the course Master Instructor. Formerly, he was the director of Penn State Management Development, a self-supporting provider of education and training services to business and industry clients around the world. Before joining Penn State, he was co-founder and executive vice president of a manufacturing and specialty engineering firm; manager of corporate development and international manager of technology for a Fortune 200 company; and, professional associate of a worldwide provider of technical management professional services.
