How we respond to conflict can have both positive and negative effects on productivity, employee stress and health, turnover, creativity, communication, and finding meaningful solutions to problems (Brooks, 2016). Further, research indicated that conflict consumes anywhere from 24 to 60 percent of management’s time (Fiore, 2009).
This course describes interpersonal conflict, including the typical causes, and provides the skills you need to change conflict situations from win-lose to win-win. At the end of this course you should be able to:
+ Define interpersonal conflict and describe the typical causes of this type of conflict in the workplace.+ Describe the conflict resolution process and contrast “win-win” and “win-lose” process orientations.+ Describe behaviors that support positive resolutions to interpersonal conflicts.+ Analyze conflict situations and develop plans for effective interactions and positive resolutions.+ Follow guidelines for interacting with others to resolve conflicts effectively and positively.