Resource Management Competency Cluster
Professional Competence Competency Cluster
Supervisory Management Competency Cluster
Organizational Leadership Competency Cluster
Technical Acumen Competency Cluster
Research indicates that emotional intelligence (EI) accounts for 58 percent of success in work and life (Van Camp, 2015). Another study found that people with lower IQs outperformed those with higher IQs when the lower IQ person had higher EI (Bradberry, 2014).
This course defines EI, describes how it contributes to your success, guides you in identifying your EI strengths and weaknesses, and helps you create a plan to increase your EI awareness and skills. At the end of this course you should be able to:
+ Recognize the benefits of EI to workplace success.+ Define and review guidelines to increase emotional self-awareness, emotional regulation, social awareness, and relationship management.+ Differentiate the effects of negative and positive emotions on workplace behavior.+ Identify your EI strengths and areas for development.+ Build a developmental action plan that strengthens your EI competencies.