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CPE 2204 Fostering Effective Communications

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Overview/Learning Objectives

Course Description

When problems arise, you may find that the cause is a failure to communicate, or you may discover a conflict that must be addressed. Either way, communication is a vital skill.

This course helps you understand the communication styles people typically use and the factors that influence communication. You will also learn how to resolve conflict constructively and how to use negotiation as a communication tool. At the end of this course, you should be able to:

+ Describe the interpersonal communication process, and share examples of factors that influence effectiveness.
+ List at least three tips for writing effective emails.
+ Describe the ways in which an understanding of interpersonal style can lead to improved communications and more positive relationships.
+ Explain at least three approaches to conflict resolution, incorporating the possible pros and cons associated with the use of each approach (and the ways in which communication is affected).
+ Describe how negotiations may be used as a communication tool for achieving understanding.

Price

Plan Name Price
Unlimited: $ 94

Course Documents

Instructor

Dr. Wesley E. Donahue, PE, PMP

Wesley E. Donahue, Ph.D., PE, PLS, PMP, 6σ Black Belt (This email address is being protected from spambots. You need JavaScript enabled to view it.), is the course Master Instructor. Formerly, he was the director of Penn State Management Development, a self-supporting provider of education and training services to business and industry clients around the world. Before joining Penn State, he was co-founder and executive vice president of a manufacturing and specialty engineering firm; manager of corporate development and international manager of technology for a Fortune 200 company; and, professional associate of a worldwide provider of technical management professional services.

When problems arise, you may find that the cause is a failure to communicate, or you may discover a conflict that must be addressed. Either way, communication is a vital skill.

This course helps you understand the communication styles people typically use and the factors that influence communication. You will also learn how to resolve conflict constructively and how to use negotiation as a communication tool. At the end of this course, you should be able to:

+ Describe the interpersonal communication process, and share examples of factors that influence effectiveness.
+ List at least three tips for writing effective emails.
+ Describe the ways in which an understanding of interpersonal style can lead to improved communications and more positive relationships.
+ Explain at least three approaches to conflict resolution, incorporating the possible pros and cons associated with the use of each approach (and the ways in which communication is affected).
+ Describe how negotiations may be used as a communication tool for achieving understanding.

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