As a leader, you will encounter conflict among your team members. While some conflict can spark creativity, you must be alert to emotionally unhealthy conflict.
This course helps you examine your conflict resolution skills and the types of conflicts you see in your workplace, and shows you what you can do to manage conflict effectively. You will also learn how your behavior impacts your team and how to be more proactive in addressing potential difficulties. At the end of this course you should be able to:
+ Describe interpersonal conflict and typical causes in the workplace.+ Explain the conflict resolution process.+ Analyze typical conflict situations and develop plans for effective resolutions.+ List and describe behaviors that are supportive and non-supportive in interpersonal conflicts.+ Delineate guidelines for interacting with others to resolve conflicts.