Scope changes can certainly impact a project. However, it has been suggested by some that far too many project managers spend a lot of time planning out the other phases of the project life cycle but fall far short of appropriately controlling and planning for the close-out phase.  

There are a number of other factors that also need monitored and controlled throughout the lifecycle of a project. These factors might include resolving interpersonal conflicts, managing multiple priorities, negotiating win-win arrangements, taking actions to avoid risks, and focusing on quality. At the end of this course you should be able to: 

• Describe the aspects of a project that need monitoring and controlling.
• Identify specific ways monitoring and controlling can be accomplished.
• Describe interpersonal conflict, typical causes, and methods of resolving.
• Communicate effectively about project changes and the change process.
• Identify the critical elements to include in closing projects.